Edition 2020-21 (5th)
Save up to $150! This combo contains the Printed (Book) and Windows versions of the Baggage Reference Manual and the Windows version of the Passenger Services Conference Manual. The BRM is your reference document for baggage operations best practices and policies. By applying these, it will help reduce the number of mishandled bags and related costs as well as increase customer satisfaction in baggage handling. For more information go to www.iata.org/brm.